Protect yourself from counterfeits
How to recognize genuine kybun products
The market is repeatedly flooded with counterfeit kybun products and fake online shops. Fraudsters copy photos, texts and designs from original websites and either deliver inferior goods or no products at all.
In addition, stolen personal data is sometimes misused for orders on account. We want to protect you and show you what to look out for.
Why are there counterfeits?
kybun is a globally recognized premium brand. The high demand makes our products particularly attractive to fraudsters – which is why counterfeit items and copied online shops keep appearing.
How can you recognize fake products?
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The delivered goods show clearly inferior workmanship – e.g. cheap materials, untidy or crooked seams, poor fit or hard, inflexible surfaces.
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Original kybun products are marked on the sole with «Swiss Made» or «Made in Italy» and also carry the note «Swiss Technology». Counterfeits often use unclear or misleading combinations of origin and technology labels, or omit a clear brand marking altogether.
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The packaging looks unusual or unprofessional, e.g. missing original packaging.
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Logos, labels or lettering differ from the original, for example through different fonts, placements or poor print quality.
Counterfeit products can harm your health
In addition to the obvious quality defects, counterfeits also pose health risks:
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Fake products do not use the original kybun air-cushion sole. As a result, cushioning and the activating effect are missing, so the body is not supported as intended. This means there is no relief for joints, the back or posture, but rather an additional strain.
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kybun imitations are often made of cheap foam or unstable materials. Instead of specifically activating the muscles, they can overload them and thus increase the risk of pain in the feet, knees, hips or lower back.
How can you recognize fake online shops?
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Unrealistically low prices – counterfeit shops often lure customers with extremely cheap offers that cannot be compared with genuine kybun prices.
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Suspicious web address – the URL often contains spelling mistakes, unusual additions or generally looks atypical for official brand websites. This includes extra letters, number sequences or unusual domain endings such as .shop, .top, .xyz or .online.
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No legal notice or unclear contact details – lack of transparency is a typical feature of dubious providers.
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Only credit card or prepayment possible – limited payment methods are a common warning sign on fraudulent sites.
Here you will find the official kybun sales outlets
To shop safely, we recommend ordering only through our official sales outlets.
Official kybun website:
KYBUN.SWISS
Official kybun Joya stores and partners:
OUR SALES OUTLETS
Beware of identity theft
In addition to fake online shops and counterfeit products, fraudsters unfortunately also use stolen personal data to order goods on account.
If you receive an order confirmation, shipping notice, parcel service notification, an invoice or a reminder from kybun, although you did not place an order, identity theft may be involved. In this case, please contact us immediately. We will carefully review the matter, support you in clarifying it and, if necessary, work closely with the police and the relevant authorities.
The most common questions about counterfeits and identity fraud
How do I recognize counterfeit kybun products?
Counterfeit kybun products often differ in material, workmanship, labeling and packaging. Therefore, check carefully whether the product and the retailer match the characteristics of an original product. Use How can you recognize fake products? as a guide.
How do I recognize a fake online shop?
Fake online shops often look deceptively real. Pay particular attention to unrealistically low prices, suspicious web addresses, missing contact details or limited payment options. You can find more information under How can you recognize fake online shops?.
Where can I buy original kybun products?
You can buy original kybun products through the official kybun website, in the official kybun Joya stores and from authorized specialist retail partners. An overview can be found in the store locator.
What should I do if I ordered from a fake online shop?
Contact your bank or payment service provider immediately and secure all documents related to the order. If you suspect fraud, we also recommend reporting the incident to the police. Report suspicious case
What can I do if someone ordered in my name?
If you receive an order confirmation, shipping notice, invoice or reminder although you did not place an order, identity theft may have occurred. Contact us immediately so that we can review the matter and support you with the next steps. Report suspicious case
How do I report a suspicious online shop or a possible counterfeit?
Send us the link to the online shop or listing and, if possible, screenshots or further information. Every report helps us take action against fake shops and product counterfeits. Report suspicious case
Why are counterfeit kybun products problematic?
Counterfeit products do not have the original kybun air-cushion sole and do not meet kybun’s quality standards. As a result, comfort, function and the desired relief can be significantly impaired. Further information can be found under Counterfeit products can harm your health.
Report suspicious case
Have you come across a suspicious online shop, counterfeit products or conspicuous advertising?
Then help us prevent further fraud cases by reporting it.
Simply send us the link to the shop or ad and, if possible, screenshots or further information. Our team carefully reviews every report.
Thank you for your support in the fight against counterfeits and online fraud.
REPORT SUSPICIOUS CASE